Full Terms & Conditions

1. Detailed description of goods and/or services

Visual Adventures Africa is a business in the Photography and Tourism industry that provides Fine Art Photography prints for sale and organises Photographic Tours within South Africa.

2. Orders

Prints to be collected at the gallery require a 50% deposit to commence the order and the balance is payable before or on collection.(EFT payments need to clear before prints are released.)

Prints for delivery need to be paid for in full when placing the order.

Online orders need to paid for in full on checkout

3. Payments

a.)  Payment methods:

Visual Adventures Africa accepts all major credit cards through Mastercard, Visa and Masterpass (Supports Visa Electron & Maestro) as well as EFT. Please note the EFT payments need to clear before prints are released.

b.) Card acquiring and security:

Card transactions will be acquired for Visual Adventures Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.

DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

c.) Customer details separate from card details

Customer details will be stored by Visual Adventures Africa separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

d.) Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
 

4. Shipping and insurance

We are committed to get your print to you using trusted couriers.

Your prints will be professionally packaged in a sturdy cardboard tube and insured against damage or loss in transit. 

It may take up to three days to get the print made by a our professional print maker and signed by the artist.

Shipment will fulfilled between five and ten working days thereafter, dependant on your location. Delivery will be door to door. 

5. Tax

All South African taxes, including VAT, will be settled by Visual Adventures Africa to ensure your order's shipment.  

All taxes and duties, including VAT applicable in the country of delivery, is the responsibility for payment by the ordering client. 

 

6. Return and Refunds policy

In the unlikely event of the print not arriving or if it is damaged, we will ship a replacement as soon as possible, at no additional charge.

Should the print be damaged we require you to take photographs of both the print and the packaging and retain both until your replacement print is received.

We produce prints to the highest quality and are service driven, but should you not be satisfied with your print order, you may be eligible for a full refund under the following conditions:

• Within 48 hours of signing for the delivery you notify us with a written, detailed explanation as to why you wish to return the print. 
  
  
• The print should be returned to us in perfect condition. In cases where the shipping costs exceed the value of the print we will require photographic evidence that the print has been destroyed before a refund is settled.  Please do not proceed with this step until written clearance has been received from us.
  
  
• Once the print has been received back by us in a perfect condition, we will refund to the original payment method used to make the purchase. It may take up to 10 days for a refund to reflect on your credit card statement.
  
  
• If the print is in any way damaged or the return is initiated after the 48 hours period you will not be eligible for a refund.

We do offer an excellent framing service through our gallery framer partnership and this is dealt with on an individual order basis. Please liaise with us in this regard.

7. Customer Privacy policy

Visual Adventures Africa shall take all reasonable steps to protect the personal information of users.

For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

8. Responsibility

Visual Adventures Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

9.  Country of domicile

This website is governed by the laws of South Africa and Visual Adventures Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature :

23A Salisbury Street,
Woodstock,
Cape Town
7952

10. Variation

Visual Adventures Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

11. Company information

This website is run by Visual Adventures Africa based in South Africa.

Address:

23 A Salisbury Street,
Woodstock,
Cape Town
7925

Email:  hello@visualadventuresafrica.com

Tel: +27 (0)82 751 2605